1. Processing Time
All items are personalised and made to order.
Please allow 3–5 working days for production.
During busy seasons (Christmas, Valentine’s, Mother’s Day, etc.), processing may take longer.
2. Delivery Times
Ireland & Northern Ireland: 1–2 working days
UK: 3–5 working days
Europe: 5–7 working days
Times are estimates and may vary due to postal delays.
3. Shipping Rates
Shipping costs are calculated at checkout based on location and weight.
We occasionally offer free shipping promotions — these will be clearly shown on our site or social media.
4. Tracking
You’ll receive an email with tracking details once your order is dispatched.
If you haven’t received your parcel within the expected timeframe, contact us at makeitpersonalireland@gmail.com
with your order number.
5. Customs & Duties
International orders may be subject to customs fees or taxes.
These charges are the customer’s responsibility and vary by country.
6. Incorrect Addresses
Please ensure your shipping address is correct before completing checkout.
We cannot refund or replace items sent to an incorrect address supplied by the customer.
7. Lost or Damaged Parcels
If your parcel arrives damaged or goes missing, notify us within 7 days of the expected delivery date at makeitpersonalireland@gmail.com
.
We’ll liaise with our delivery partners to resolve the issue promptly.
8. Contact Us
For shipping queries, please contact makeitpersonalireland@gmail.com
