YES! You can email us or upload your own design, logo, symbol or crest for a quote. We have the design software that will enable us to design a logo for you, create a logo from a JPEG image you have or draw up a design from scratch based on your request and preference. We can work with you to design your idea.
YES! This is all part of our custom order and digitising process. You can email us and upload your own design, logo, symbol or crest for a quote. We have the design software that will enable us to design a logo for you, create a logo from a JPEG image you have or draw up a design from scratch based on your request and preference. We can work with you to design your idea.
We can try to match your requested colours as closely as possible using our available thread options. If you have specific brand or theme colours in mind, please provide us with reference images or Pantone codes and we will do our best to source the closest possible match.
Yes, if you have a specific font you'd like to use, you can email us or upload a JPEG or let us know the name of the font, and we’ll do our best to digitise a match. Please note that some fonts may not translate well to embroidery.
Typically, it takes 2-3 days to complete your personalised item. However, depending on the complexity of the design should you go with a custom order this will take longer. Our delivery is tracked with An Post which then takes 1-2 days. You’ll receive an email with updates on your order status. During busy periods, please allow for additional time.
YES. I state 5-10 business days on our website which includes a buffer for any An Post delays especially at Christmas time but I will normally have each order on the machine and in the post within 3 days of receiving. Please then allow 1-2 days for delivery thereafter.
If you need something urgently, please contact us directly for availability and to ensure we can meet your deadline.
Yes, we are based in Dunshaughlin. Co.Meath and happy for customers to collect should it suit.
We use tracked An Post shipping for all our orders. Delivery times are usually 1-3 days from receipt of you shipping confirmation email.
We use tracked An Post shipping for all our orders. Delivery times are usually 1-3 days from receipt of you shipping confirmation email.
Prices vary depend on your location and chosen product. Orders over the value of €75 are FREE and we also offer a FREE, knock and drop service within the A85 eircode area.
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination. Please include the full address at the checkout and shipping will be calculated there.
We accept all major credit cards, PayPal, and other secure payment options like Revolut should the other payment options not suit.
You can make changes to your order within 24 hours of placing it. After that, we may already be working on your personalised item, and changes may not be possible.
YES. If you include the recipient’s name and address, we will send it direct. No physical receipt or pricing is ever sent with our orders in the post. All paperwork will be sent via the email that is provided when the order is placed.
Yes, we offer gift packaging options for an additional fee. You can select this option at checkout.
Absolutely! We offer bulk orders for other business for uniforms, events, corporate gifts, special occasions. Please contact us for pricing and customisation options. If you are a business looking for branded merchandise, we can either source the garments and do the design and stitching too or you can send the garments to us and we can do the rest.
YES. We can help make your event extra special by offering an on site personalisation service. Please send us an email with the detail of your event; the dates, number of people and what you would like to stitch and we can pull together a full proposal.
YES. Our dedicated embroidery pop-up team can deliver an experience your guests will love and remember. Within your store or chosen location your guests can watch as their purchases are given a special personal touch by one of our skilled embroiderers.
Since our products are personalised, we do not accept returns unless there is a defect or mistake on our part. Please double-check your customisations before placing an order. Ensure that initials are correct, spelling is correct ad the correct font style ad thread are selected, otherwise our most popular thread colour and/or font will be stitched for you.
For best results, we recommend hand washing or using a gentle cycle with cold water, and laying the item flat to dry. For leather goods, please spot clean with a damp cloth. Please avoid bleach and harsh chemicals.
