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General

  1. Where is your shop?

    We are a small E-Commerce business, using Google and or socials as our shopfront.        

  2.  Who does the embroidery for you?                                                               Everything we do is in house on our own industrial grade 6 head Brother Embroidery Machine. Nothing is outsourced or contracted out.

Fonts & Thread Colours

  1. Where can I find the font options?                                                                                           We have over 30 options of font styles as standard to choose from on our website. These can be found in the main menu on our homepage under "Fonts & Threads" tab                                                                                         

  2.  Can I choose the thread color myself?                                                                                   Yes, we offer a wide range of thread colors including specialty threads ike metallics and variagted. You can choose from our color chart in our Fonts & Threads tab when customising your product. If you're unsure, we can help you select the best colours and font for you if you want to send us a message.             

  3.  Are the thread colors on the website exactly the same in person?                              We do our best to represent thread colors accurately, but there may be slight differences due to screen settings and lighting. If precise color matching is important, feel free to reach out for assistance                                                                                                                        

  4.  Are there any size limitations for embroidered text?                                                 Yes, the size of your text may be limited by the size of the item and the complexity of the font. Should your order be placed using a full name or more initials that 2-3 and we know there will be complications we will email you to let you know. We’ll work with you to ensure that your text looks great every time on your selected product. For smaller text, we recommend using simple, sans-serif fonts or block fonts, as these are easier to read when embroidered. Fine or intricate fonts may not be as legible in small sizes.                                                                            

  5.  Can I mix different fonts in one design?                                                             Absolutely! You can mix and match fonts to create a unique design. Just let us know how you’d like the text to be arranged in the description box when customising your order.                                                                                              

  6.  Can I preview my thread color and font choices before finalizing my order?               Not right now, however this is something we have been working on for quite some time.In due course we will offer digital previews of your custom design so you can see how your thread colors and fonts will look together before placing your order.

Custom Orders & Stitching
 

 1. Can I choose my own design for embroidery?

YES! You can email us and upload your own design, logo, symbol or crest for a quote. We have the design software that will enable us to design a logo for you, create a logo from a JPEG image you have or draw up a design from scratch based on your request and preference. We can work with you to design your idea.

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You can choose from our standard selection of over 60 font styles and thread colours, free of charge.

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 2.  I have some t-shirts, can you embroidery our brand logo onto them for our employees?

YES! This is all part of our custom order and digitising process. You can email us and upload your own design, logo, symbol or crest for a quote. We have the design software that will enable us to design a logo for you, create a logo from a JPEG image you have or draw up a design from scratch based on your request and preference. We can work with you to design your idea.

 

 3. Can you match thread colors to a specific theme or brand color for custom orders?

We can try to match your requested colors as closely as possible using our available thread options. If you have specific brand or theme colors in mind, please provide us with reference images or Pantone codes and we will do our best to source.

 

 4. Can I use my own font for custom embroidery?

Yes, if you have a specific font you'd like to use, you can email us and upload a JPEG or let us know the name of the font, and we’ll do our best to digitise a match. Please note that some fonts may not translate well to embroidery.

Process & Delivery
 

  1. How long does it take to process my order?

Typically, it takes 2-3 days to complete your personalised item. However, depending on the complexity of the design should you go with a custom order this will take longer. Our delivery is tracked with An Post which then takes 1-2days. You’ll receive an email with updates on your order status.

 

 2. I need a gift for next week. Will I get it in time?
YES. I state 5-10business days on our website which includes a buffer for any An Post delays especially at Christmas time but I will normally have each order on the machine and in the post within 3 days of receiving. Please then allow 1-2days for delivery thereafter.

If you need something urgently, please contact us directly for availability and to ensure we can meet your deadline.

 

 3. I need a gift in 3 days, can I collect?

Yes, we are based in Dunshaughlin. Co.Meath and happy for customers to collect should it suit.

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 4. What shipping options do you provide?

We use tracked An Post shipping for all our orders. Delivery times are usually 1-3days from receipt of you shipping confirmation email.

 

 5. What shipping options do you provide?

We use tracked An Post shipping for all our orders. Delivery times are usually 1-3days from receipt of you shipping confirmation email.

 

 6. What price is delivery?

Prices vary depend on your location and chosen product. Orders over the value of €60 are FREE and we also offer a FREE, knock and drop service within the A85 eircode area.

 

 

 

 7. Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination. Please include the full address at the checkout and shipping will be calculated there.

Orders & Payments

  1. What payment methods do you accept?                                                                                 We accept all major credit cards, PayPal, and other secure payment options like Revolut should the other payment options not suit.

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 2. Can I make changes to my order after it’s placed?                                                                 You can make changes to your order within 24 hours of placing it. After that, we may already be working on your personalised item, and changes may not be possible.

Gifting Options

  1. Can I order a gift for someone and send it to them directly?                                                 YES. If you include the recipient’s name and address, we will send it direct. No physical receipt or pricing is ever sent with our orders in the post. All paperwork will be sent via the email that is provided when the order is placed.                                                              

  2.  Do you offer gift wrapping?                                                                                  Yes, we offer gift packaging options for an additional fee. You can select this option at checkout.                                                                                                                    

  3.  Can I order in bulk for events or corporate gifts?                                                 Absolutely! We offer bulk orders for other business for uniforms, events, corporate gifts, special occasions. Please contact us for pricing and customisation options. If you are a business looking for branded merchandise for employees to wear, we can either source the garments and do the design and stitching or you can send the garments to us and we can do the rest

Pop Ups & Events

  1. I am hosting a corporate event, can you do embroidery on site for us?                                  YES. We can help make your event extra special by offering an on site personalisation service.                                                                                                                                          

  2.  We are launching a new product and hosting a PR event, can you personalise our product for the guests?                                                                                            YES. Our dedicated embroidery pop-up team can deliver an experience your guests will love and remember. Within your store or chosen location your guests can watch as their purchases are given a special personal touch by one of our skilled embroiderers. 

Return Policy

  1. What is your return policy?                                                                                                    Since our products are personalised, we do not accept returns unless there is a defect or mistake on our part. Please double-check your customisations before placing an order. Ensure that initials are correct, spelling is correct ad the correct font style ad thread are selected, otherwise our most popular thread colour and/or font will be stitched for you.

Care Instructions

  1. How do I care for my embroidered items?                                                                               For best results, we recommend hand washing or using a gentle cycle with cold water, and laying the item flat to dry. For leather goods, please spot clean with a damp cloth. Please avoid bleach and harsh chemicals.

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